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www.wilkinsonread.co.uk 23 info@wilkinsonread.co.uk

just the fee earners who need to have the business skills – secretaries and support staff must be on

board and pulling in the same direction.”

Managing a law firm is fundamentally about managing people’s performance, and this is often best

done on a collective basis. Winners will agree with fee earners the standards to which they expect

their teams to conform, not only in terms of chargeable time, but also for client acquisition, new

instructions, billing and collection.

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