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Beyond Benchmarking

How ambitious is your firm? Are you happy to perform in line with the benchmarks for your peers; are you aiming higher; or is money in fact not your primary purpose? If not, what motivates you? An analogy may be instructive. …

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The Future for Law Firms

The Law Society has this week released a new report, The Future of Legal Services, seeking to identify the key drivers for change in the legal market, predict how lawyers' interests may change, and highlight likely sources of opportunity and …

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Measurement Matters

Our regular readers will know that one of the management mantras to which we try to adhere is “what gets measured gets better”. For an extreme illustration of thinking underlying this, we only have to look at the recent experiences …

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Twin Pillars or Foolish Systems?

It has been said that Warren Buffet has just two rules: rule number one, “don’t lose money”, and rule number two, “never forget rule number one”. Pricing and managing costs in law firms used to be almost this simple. To make a …

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The Customer Experience

For some years we have focused on the ‘client journey’ as a way of engaging with the client’s experience with a firm, from first hearing of the firm’s services through to becoming (and remaining) a loyal client. Our firm opinion …

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Planning for Succession

Succession planning in law firms is an issue that has long preoccupied senior and managing partners, and it is something with which all firms have had to contend, but the implications – especially for smaller firms – are becoming ever …

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