From the first smaller projects over 5 years ago, through to the very sophisticated Bradford & Bingley Car Ownership Scheme more recently, we have become comfortable that our initial expectations would always be exceeded

- Sandy Duncan
Director of Group Purchasing, Bradford & Bingley

Beyond Benchmarking

Date: 09.04.2016

How ambitious is your firm? Are you happy to perform in line with the benchmarks for your peers; are you aiming higher; or is money in fact not your primary purpose? If not, what motivates you?

The Future for Law Firms

Date: 28.01.2016

The Law Society has this week released a new report, The Future of Legal Services, seeking to identify the key drivers for change in the legal market, predict how lawyers' interests may change, and highlight likely sources of opportunity and competition.

Measurement Matters

Date: 30.09.2015

Our regular readers will know that one of the management mantras to which we try to adhere is “what gets measured gets better”. For an extreme illustration of thinking underlying this, we only have to look at the recent experiences of Volkswagen diesel cars!

The Customer Experience

Date: 27.05.2015

For some years we have focused on the ‘client journey’ as a way of engaging with the client’s experience with a firm, from first hearing of the firm’s services through to becoming (and remaining) a loyal client. Our firm opinion has always been that, while excellent technical advice should be a given, service is the basis on which many clients will differentiate between firms and ultimately judge the quality of their experience.

Twin Pillars or Foolish Systems?

Date: 27.05.2015

It has been said that Warren Buffet has just two rules: rule number one, “don’t lose money”, and rule number two, “never forget rule number one”.

Planning for Succession

Date: 25.03.2015

Succession planning in law firms is an issue that has long preoccupied senior and managing partners, and it is something with which all firms have had to contend, but the implications – especially for smaller firms – are becoming ever more important for management to address and mitigate.
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