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Slack in the Middle Market

One of the key issues mid-sized firms must grapple with if they are to achieve their financial potential is the level of lockup in their working capital cycles.

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Law Firm Client Care -The Client Journey Revisited

We were first introduced to the ‘client journey’ over 10 years ago by John Niland, of Success 121, and it was a concept that helped us to re-evaluate the performance of our business in a relatively objective way and – importantly – from the perspective of the client.

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Performance Remedies

Law firms are complex organisations, with success rarely attributable to just one or two factors. Similarly, those firms that consistently underperform typically do so for a number of reasons, which are most often interrelated.

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Performance Indicators

As our previous article has argued, managing performance in a law firm is a complex and demanding task and, for those firms faced with major issues, identifying the various factors contributing to underperformance is key.

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The Benefits of Categorisation

Running a successful business is about far more than the financials and, perhaps even more so than in many other industries, the success of a law firm hinges on successful people management.

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The Fixed Costs Issue

As we have argued many times in the past, law firms are predominantly fixed cost operations – the consequence of which is that the break-even point for most firms is high, and in uncertain times this saddles the partners with a high level of risk.

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